Fraud update from West Mercia Police Economic Crime Unit

Watch out for scams related to NHS Test and Trace

The Government carries out public health quarantine compliance checks on individuals who have a legal duty to quarantine at home for 10 days following international travel.

This means that if you are required to quarantine, you may receive a visit from someone working on behalf of NHS Test and Trace to make sure you are complying with your legal duty.

What will happen when I get visited?

Staff employed on behalf of the NHS Test and Trace service will come to the address listed on your passenger locator form.

  • The staff will be wearing NHS Test and Trace branded clothing.
  • They will identify themselves verbally and present an ID card with information including their name, role and employer.
  • The staff will follow social distancing guidelines where possible.
  • The staff will state your name and ask you to confirm it. They will also ask to see your driving licence or passport to confirm your identity.
  • They will then ask you a few questions. This will help establish whether you are following your duty to quarantine and enable them to provide additional information, support or guidance where necessary.

You may receive follow-up visits within the 10-day quarantine period.

What NHS Test and Trace staff will not do

NHS Test and Trace staff will follow coronavirus (COVID-19) guidelines when carrying out compliance checks and will only ask you questions relating to your duty to quarantine.

NHS Test and Trace staff should not:

  • enter your home
  • ask you to provide your name – staff will already have your name and will ask ‘Am I speaking to —–?’ for you to confirm
  • ask for your National Insurance number, telephone number or any other identifying information, other than your passport or driver’s licence
  • photograph your identification document
  • ask for your financial details, such as your bank or credit card information
  • ask you for money or issue a fine. NHS Test and Trace staff have no legal power to issue a fixed penalty notice or a fine. Only the police can issue fixed penalty notices for breaching quarantine rules

If someone visits you claiming to be from NHS Test and Trace and you do not believe they are legitimate, call 999 and ask for the police.


For further information visit:

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Online Jobs Fair

Job Box is a free service from Telford and Wrekin Council which is available to help and support residents of any age to find employment and/or training opportunities.  Many residents have been affected by the pandemic and find themselves out of work or with jobs which are now at risk, and many young people are struggling to get into employment for the first time.  Job Box is striving to support all these people to find new opportunities and will be hosting an online Jobs Fair on Thursday 16th September to highlight local vacancies.

Further information can be found at

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Telford & Wrekin Council is working in partnership with local bus operators to provide a public transport service that’s fit for the future.

The local authority is keen to hear from people who do and also don’t use the service and will be working closely with local bus operators to develop a Bus Service Improvement Plan (BSIP) and unlock significant Government funding. Nationwide, £3 billion is being invested to support a bus strategy to make catching a bus much more attractive to people.
The Council needs your help to develop an improvement plan so make sure you have your say here;

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Drainage improvements – Water Lane, Newport

Telford & Wrekin Council have informed us that they will shortly be carrying out drainage upgrade works outside 11 Water Lane, Newport.

Works will be completed by Balfour Beatty and specialist sub-contractors Quantum Traffic Management & GN Groundworks.

The work is due to take place on 16th August and be completed by 20th August, weather permitting. The works will be carried out under 2 Way Traffic Lights  between 07:30-17:00 on weekdays, and there will be dedicated teams on site to assist residents during this time.

These works are being delivered as part of the Council’s 4 year investment programme to ‘Protect, Care and Invest to create a better borough’.

Balfour Beatty will be the lead delivering this work in partnership with the Council and their details are below, for any questions or queries relating to this scheme. Please contact them at the highways hub:


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